Service & Support

The Connectix internal and field based Account Managers provide a unique service to all our customers through a personal approach to your business, enquiries and orders and pre and post sales support.  We allocate every account a dedicated Internal Account Manager and a field based contact for client visits, product updates and commercial and technical support.

Internally the Account Management team have been with Connectix for an average of 15 years, providing professional guidance and support for all Connectix Cabling Systems products.  With over 3000 individual product lines, finding the appropriate materials for your project is eased with your dedicated internal contact.  Our dedicated internal account managers can deal with your enquiries quickly and with minimal disruption to your day – service absolutely matters to us.

When you contact us, your first point of contact will not change so you can progress product dispatches, stock inventory, deliveries, urgent custom product requirements, delivery time estimates and general day-to-day management quickly, effectively and efficiently.

Logistically we have our own fleet of vehicles and work with Fedex for our everyday parcel service, available on timed deliveries as well as standard next day.  Our larger products are shipped with professional couriers designed at handling cargo of larger volume, also with a range of timed delivery options.

Our customers benefit from a technical support team including Certified Network Infrastructure Designers (CNID) and Registered Communication Distribution Designers (RCDD) alongside mechanical and electrical engineers that have been a part of Connectix on average for more than 22 years.

 Connectix has always focused on research and development, enabling us to manufacture innovating solutions and disrupt legacy brands when standards are ratified.  Our solutions across data centre, healthcare, harsh environment, residential, retail, broadcast and education sectors are testament to this investment and will continue to be long into the future.